Privacy Policy
Introduction
At Scentsations, we value the trust you place in us when you share your personal information. Protecting your privacy is a priority, and we are committed to handling your data responsibly, transparently, and in compliance with applicable laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, products, and services.
Information We Collect
We may collect personal and non-personal information when you use our website or services. This includes, but is not limited to:
- Full name
- Phone number and WhatsApp number
- Email address
- Billing and shipping address
- City, state, and postal code
- Order details and purchase history
- Payment confirmation details (excluding sensitive card information)
- Information submitted through contact forms, enquiry forms, or partnership forms
- Technical data such as IP address, browser type, device information, and site usage patterns
We collect only the information necessary to provide our services efficiently and improve your experience.
How We Use Your Information
The information collected is used for legitimate business purposes, including:
- Processing and fulfilling orders
- Confirming payments and managing deliveries
- Communicating order updates, delivery status, and customer support responses
- Responding to enquiries and partnership requests
- Improving website performance, product offerings, and user experience
- Sending transactional emails or messages related to your purchase or enquiry
- Complying with legal, regulatory, or accounting requirements
We do not use your information for unsolicited marketing without consent.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. Information may be shared only with trusted service providers such as:
- Payment gateway providers
- Courier and logistics partners.
- IT and hosting service providers
Data Security
We implement reasonable technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. While we take all appropriate measures, no online system can guarantee absolute security, and users share information at their own risk.
Data Retention
We retain personal data only for as long as necessary to fulfill business, legal, or regulatory purposes. When data is no longer required, it is securely deleted or anonymized.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data, subject to legal obligations
